FREQUENTLY ASKED QUESTIONS
FAQ's
How long does shipping take?
We will ship your order out as soon as possible once it has been received. We take pride in making everything ourselves, so please allow up to 7 working days for your items to be created, we are often much faster than this unless it's heading into Christmas. All parcels are sent by tracked courier and will take 2-4 days to arrive once you have received a shipping notification. If your order is urgent please let us know and we'll do our best to get it prioritised.
I need my order sooner than your turnaround time
We understand that sometimes you need your order in a hurry. Please reach out to us by email before placing your order so that we can make sure it is processed as quickly as possible. We cannot make any changes or prioritize your order if you do not contact us first.
How much does shipping cost?
Shipping is $6 across New Zealand, but for orders $100 and over shipping is FREE.
Where do you ship to?
We ship nationally all over New Zealand. We do not ship internationally at this stage.
I have ordered something in natural wood, why could it have imperfections?
When ordering items we cannot guarantee a completely perfect-looking finish. There are sometimes minor grains, kinks, or imperfections in the wood or colouring, which is the beauty of wood.
Do you offer wholesale?
Yes we do! Email us at info@stampsandmore and we'd happy discuss with you.
I have something I would like you to custom-make, can you?
Contact us with your idea / information / photos and we will see what we can do.
I've changed my mind about my custom purchase, can I get a refund?
Unfortunately if you have decided to change your mind, we cannot offer a refund. Most of our items are customised and/or personalised, which means we cannot on-sell the products, so we cannot refund simply for a change of mind.
I want a self-inking stamp but don't know what size I need, do you have a guide?
We sure do, click here to find our size guide. Not all sizes are on this guide so if you're after something specific please send us an email and we can let you know.
Help! I’ve received my order confirmation and realised I’ve made a mistake with my order. What should I do?
Although all orders are final, please email us as soon as possible with your order number in the subject line. Our team will review your order and see if we can make any changes.
Help! It looks like my order has gone missing in transit. What do I do?
Oh no! Unfortunately, this does happen from time to time. If you are concerned about the whereabouts of your item please send us an email with details of your order number and we'll liase with the courier company to locate it.
We do not immediately replace lost items in the post until they are confirmed as being so by the courier company. Often they have been missorted in error and are redirected, or simply just held up in transit due to unforeseen delays - it is very rare that our parcels go missing, never to be found. If we do receive confirmation that your package has been lost, we will of course get a replacement underway and seek compensation from our courier provider.
My item has arrived broken.
We are so sorry to hear that - that must be so disappointing! While we take care to dispatch all parcels carefully and thoughtfully when they leave our workshop unfortunately sometimes oopsies can happen while in transit.
If your parcel has arrived to you broken or damaged, please contact us at info@stampsandmore.co.nz within 48 hours of delivery with your order number and photos of the damaged goods. We will get a replacement underway for you and seek compensation from our courier.
Can you custom design something for me?
We'd absolutely love to help you here, send us an email at info@stampsandmore.co.nz and we'll see how we can help.
