Q. How long does shipping take?

A. We will ship your order out as soon as possible once it has been received. We make everything from scratch, so please allow up to 5 working days for your items to be created. All parcels are sent by tracked courier and will take 2-4 days to arrive once you have received a shipping notification.  If your order is urgent please let us know and we'll do our best to get it prioritised.

Q. Where do you ship to?

A. We ship nationally all over New Zealand. We do not ship internationally at this stage.

 Q. How much does shipping cost?

A. Shipping is $7 across New Zealand, but for orders $120 and over shipping is FREE. 

Q. I have ordered something in natural wood, why is it not perfect?

A. When ordering items we cannot guarantee a completely perfect looking finish. There are sometimes minor grains, kinks or imperfections in the wood or colouring, which is the beauty of wood.  

Q. I have something I would like you to custom-make, can you?

A. Contact us with your idea / information / photos and we will see what we can do.

Q. I've changed my mind for my custom purchase, can I get a refund?

A. Unfortunately if you have decided to change your mind, we cannot offer a refund.  Most of our items are customised and personalised, which means we cannot on-sell the products, so we cannot refund simply for a change of mind. 

Q. I want a self-inking stamp but don't know what size I need, do you have a guide?

A. We sure do, click here to find our size guide.  Not all sizes are on this guide so if you're after something specific please send us an email and we can let you know.